CLANLOOT – TERMS OF SERVICE (For Mystery Boxes & Prize Competitions)
Last Updated: 03/12/2025
These Terms of Service (“Terms”, “T&Cs”) govern all purchases, entries, and interactions with ClanLoot (“we”, “us”, “our”).
By using our website or placing an order/entry, you agree to these Terms in full.
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1. Promoter & Business Information
Business Name: ClanLoot
Email: clanloot@outlook.com
Website: https://www.clanloot.co.uk
ClanLoot operates as an independent UK business.
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2. Eligibility
2.1 You must be 18 or over and a UK resident to purchase Mystery Boxes or enter Prize Competitions.
2.2 You agree that all information you provide is accurate and complete.
2.3 ClanLoot may refuse service to anyone suspected of fraud, abuse, or misconduct.
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3. Mystery Boxes (Standard Retail Product)
3.1 Mystery Boxes are retail products, not competitions, games of chance, or gambling activities.
3.2 Buyers receive a sealed box containing items selected at random within a guaranteed theme or category.
3.3 The contents of a Mystery Box:
Are not guaranteed to match preferences
Will vary between boxes
Are supplied “as described”
Cannot be exchanged for cash
3.4 Items shown in promotional images are examples only.
3.5 Mystery Boxes cannot be refunded after dispatch unless faulty (see Section 12).
3.6 ClanLoot does not guarantee resale value or specific contents.
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4. Prize Competitions
4.1 Competitions are operated as Prize Competitions or Free Draws under the Gambling Act 2005.
4.2 Competitions may include:
A skill-based question, and/or
A free entry route
4.3 Paid and free entries are treated equally.
4.4 Full Prize Competition Terms are included in Section 14.
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5. Purchasing & Checkout
5.1 Prices are as listed on the website and may change at any time.
5.2 Payment is taken at the time of order through secure third-party providers.
5.3 By completing checkout, you confirm:
You are 18 or over
You understand the product you are buying (Mystery Box or Competition Entry)
You accept these Terms
5.4 Failed or incomplete checkouts do not create an entry or order.
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6. Order Confirmation
6.1 A confirmation email will be sent upon purchase.
6.2 ClanLoot is not responsible for incorrect email addresses supplied by the user.
6.3 Orders are not final until payment is successfully processed.
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7. Delivery of Mystery Boxes & Prizes
7.1 Deliveries are to UK addresses only, unless stated otherwise.
7.2 Delivery times may vary; delays caused by couriers are outside our control.
7.3 Damaged items must be reported within 48 hours of delivery with photographic evidence.
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8. Ownership & Risk
8.1 Ownership of goods transfers to you once payment is completed.
8.2 Risk transfers to you upon delivery to the address provided.
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9. Pricing & Availability
9.1 All prices include applicable taxes where required.
9.2 ClanLoot may change prices or discontinue products at any time.
9.3 If a pricing error occurs, ClanLoot may cancel the order and issue a refund.
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10. Fraud Prevention & Security
ClanLoot reserves the right to:
Refuse service
Cancel orders
Withhold prizes
Block abusive or fraudulent users
Users engaging in suspicious or malicious activity may be permanently banned.
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11. Returns & Refunds (Mystery Boxes)
11.1 Mystery Boxes are non-refundable, as the nature of the product involves randomised contents.
11.2 Refunds will only be issued if the item is faulty, damaged, or does not match its description.
11.3 Cosmetic or subjective dissatisfaction is not grounds for refund.
11.4 Returned items must include all original contents.
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12. Returns & Refunds (Prize Competitions)
12.1 Paid entries are non-refundable, except where a competition is cancelled.
12.2 Incorrect answers or invalid entries do not qualify for refunds.
12.3 Free entries cannot be refunded or compensated.
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13. Conduct & Website Use
13.1 You must not misuse the website, attempt to hack it, or use automated systems (bots).
13.2 ClanLoot may restrict access when necessary for security or maintenance.
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14. Prize Competition Terms (Integrated Section)
This section governs all prize competitions.
14.1 Entry Routes
Paid entry (via product page checkout)
Free entry (via email submission)
Both are treated equally.
14.2 Skill Questions
Some competitions require a correctly answered skill-based question for the entry to be valid.
14.3 Entry Limits
Limits per person or total entries are displayed clearly on the competition page.
14.4 Opening & Closing Dates
Dates are shown on each competition. Late entries are invalid.
14.5 Winner Selection
Winner chosen via independent random number generator
Draws may be broadcast or recorded
Decision is final
14.6 Winner Notification
Winners contacted within 48 hours
Must respond within 7 days
Proof of age, ID, and address may be required
14.7 Prize Fulfilment
No cash alternatives unless stated
Prizes may be substituted with items of equal or greater value
Delivery within a reasonable timeframe
14.8 Insufficient Entries
ClanLoot may:
Award the prize anyway
Extend the competition once (up to 14 days)
ClanLoot will never:
Cancel without cause
Keep funds without awarding a prize or issuing refunds
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15. Data Protection & Privacy
15.1 ClanLoot complies with UK GDPR.
15.2 Data is used only for:
Processing orders
Administering competitions
Customer service
Prize fulfilment
15.3 Data is not sold and is shared only when necessary (e.g., courier services).
15.4 Users may request data deletion after transaction completion.
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16. Liability
ClanLoot is not liable for:
Technical faults
Failed communications
Delayed or lost mail
Third-party courier errors
Events outside our control
Nothing in these Terms limits your statutory rights.
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17. Changes to Terms
ClanLoot may update these Terms at any time.
The most recent version will always be available on the website.
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18. Governing Law
These Terms are governed by the laws of Scotland, and disputes shall be resolved by Scottish courts.