What is ClanLoot?
ClanLoot is a UK-based retailer offering premium Mystery Boxes and legally compliant Prize Competitions. All competitions include a free entry route and/or skill element to meet UK regulations.
Do I need to be 18 to use the site?
Only Prize Competitions require entrants to be 18 or over.
Mystery Boxes can be purchased by customers of any age, though anyone under 18 must have permission from a parent or guardian to place an order.
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MYSTERY BOXES
What is a Mystery Box?
A Mystery Box is a themed box containing surprise items. Contents vary and may include collectibles, clothing, gaming items, lifestyle items, or other themed merchandise.
Do all boxes contain the same items?
No. Each box is randomised—contents vary from box to box.
Can I return a Mystery Box?
Mystery Boxes are non-refundable unless:
The items arrive damaged
The contents are faulty
The product does not match the description
Can children buy a Mystery Box?
Yes. Mystery Boxes are not restricted by age, but anyone under 18 must have permission from a parent or legal guardian to purchase.
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PRIZE COMPETITIONS
Do I need to be 18+ to enter competitions?
Yes. Prize Competitions are restricted to UK residents aged 18 or over.
Are ClanLoot competitions legal?
Yes. They comply with the Gambling Act 2005 because they include either:
A skill-based question, and/or
A free entry route
This ensures they are not classed as gambling or lotteries.
Do paid entries give better odds than free entries?
No. Paid and free entries are treated equally in the draw.
How do I enter a competition?
You can enter via:
1. Purchasing entries through the website (and answering the skill question correctly), or
2. Sending a valid free entry email with all required details.
How do you select winners?
Winners are chosen using an independent random number generator. Draws may be recorded or streamed live.
What if not enough tickets sell?
ClanLoot may:
Award the prize regardless, or
Extend the competition once (up to 14 days)
We will never cancel a competition without awarding a prize or issuing refunds where applicable.
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ORDERS & DELIVERY
Where do you deliver?
We ship to UK addresses only.
How long does delivery take?
Delivery times vary by courier and the type of product purchased.
What if my order arrives damaged?
Contact us within 48 hours with photos, and we’ll resolve the issue.
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PAYMENTS & SECURITY
Is your website secure?
Yes. All payments are processed through secure third-party providers.
What payment methods do you accept?
Payment options available at checkout (e.g., debit/credit card, PayPal, etc.).
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ACCOUNTS & DATA
Why do you collect personal details?
To:
Process your order
Manage competition entries
Contact winners
Deliver items
Do you share customer data?
Only when necessary for fulfilment (e.g., couriers). We do not sell personal data.
Can I have my data deleted?
Yes. You may request deletion once your order or competition entry is complete.
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OTHER QUESTIONS
Can I cancel an order?
Mystery Box orders can be cancelled prior to dispatch.
Competition entries cannot be cancelled or refunded.
Do you offer cash alternatives for prizes?
Only if explicitly stated or when the original prize becomes unavailable.
How do I contact support?
Email: clanloot@outlook.com