Last Updated: 03/12/2025
This Shipping Policy explains how Mystery Boxes and Prize Competition prizes are dispatched and delivered.
By placing an order or entering a competition, you agree to the terms below.
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1. Shipping Locations
ClanLoot currently ships to UK addresses only.
We do not deliver internationally at this time.
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2. Shipping of Mystery Boxes
2.1 Dispatch Times
Mystery Boxes are typically dispatched within 2–5 working days after purchase. During peak periods, dispatch may take slightly longer.
2.2 Delivery Times
Once dispatched, delivery usually takes 2–5 working days, depending on the courier.
2.3 Courier Services
We use reputable UK courier services such as:
Royal Mail
Evri
DPD
UPS
The courier used may vary depending on the size/weight of your order.
2.4 Shipping Costs
Shipping costs are displayed at checkout and vary based on product type, size, and delivery location.
2.5 Tracking
Many orders include tracking, which will be emailed to you once dispatched.
Tracking availability depends on the courier and service used.
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3. Shipping of Prize Competition Prizes
These terms are aligned with your Prize Competition Terms & Conditions.
3.1 Eligibility Verification Before Shipping
Before a prize is dispatched, the winner must:
Confirm acceptance of the prize
Provide proof of age (18+)
Provide proof of identity and address
Failure to provide verification may result in disqualification and redraw.
3.2 Prize Dispatch Timeframe
Prizes will be dispatched within a reasonable timeframe after winner verification is completed.
Most prizes are shipped within 7–14 days, though larger or bespoke items may require longer.
3.3 Delivery Method
Prize delivery method depends on the type and value of the prize. Options may include:
Tracked courier services
Insured delivery for high-value items
Direct delivery from the supplier for certain prizes
3.4 Prize Delivery Costs
ClanLoot covers all standard UK shipping costs for prize fulfilment.
Winners will not be charged for delivery.
3.5 Missed Deliveries
If a courier attempts delivery and the winner is unavailable, it is the winner’s responsibility to:
Rearrange delivery
Collect the item from a depot or pickup point
ClanLoot is not responsible for delays caused by missed or refused deliveries.
3.6 Prize Redelivery Fees
If an item is returned to ClanLoot due to repeated missed deliveries or an incorrect address provided by the winner, redelivery costs may be charged or deducted from an alternative prize arrangement.
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4. Address Accuracy
Customers and competition winners are responsible for ensuring that the delivery address provided is accurate and complete.
ClanLoot is not liable for:
Items shipped to incorrectly provided addresses
Delays caused by wrong or missing address details
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5. Delays & Unforeseen Circumstances
ClanLoot is not responsible for delays caused by factors outside our control, including:
Courier delays
Strikes
Severe weather
Customs/security checks
National emergencies
Technological outages
We will always aim to keep you updated where possible.
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6. Damaged or Missing Items
6.1 Mystery Boxes
If your Mystery Box arrives damaged, or items are faulty or missing, you must contact us within 48 hours of delivery with:
Photos of the damage
Order number
Description of the issue
We will resolve the issue in line with our Refund Policy.
6.2 Competition Prizes
Damage during transit must be reported within 48 hours of delivery.
ClanLoot will assess the claim and may:
Replace the prize
Repair the item
Offer a suitable alternative
Prize replacements may take additional time depending on availability.
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7. Lost Packages
If an order or prize appears lost in transit, we will:
Investigate with the courier
Attempt to locate the parcel
Replace the item where possible once confirmed lost
Investigations may take up to 10 working days, depending on the courier.
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8. Large, Fragile, or High-Value Prizes
Some prizes may require:
Specialised courier handling
Additional verification
Extended delivery times
Examples include:
Collectibles
Electronics
Large items (e.g., furniture or equipment)
High-value goods requiring insurance
Winners will be notified of any special arrangements.
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9. Items Delivered Directly by Suppliers
Certain prizes may be fulfilled directly by partnered suppliers or manufacturers.
In these cases:
Lead times may vary
Tracking may come from a third-party system
Warranty claims (where applicable) may go through the supplier
ClanLoot will coordinate and provide updates as needed.
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10. Contact for Shipping Queries
For any questions regarding delivery or tracking, contact us at:
📧 clanloot@outlook.com
Please include your:
Name
Order/entry number
Tracking reference (if applicable)